Keeping Your PayMoji Account Secure

At PayMoji, we use cutting-edge, decentralized technology under the hood to make your transfers incredibly fast, global, and secure. However, because you are in full control of your funds, keeping your account safe is a shared responsibility.

From money to a friend to withdrawing to your bank, follow these essential security guidelines to protect your wallet and your digital assets.

Secure Your Account Access

Your first line of defense is how you log in to the PayMoji app. Make sure your account is locked down tightly so that only you can access it.

• Enable Biometrics: Turn on Face ID or Touch ID/Biometrics in your app settings. This ensures that even if someone gets hold of your phone, they cannot open your wallet.

• Enable 2FA on Email/Social Accounts: PayMoji uses email OTP/social accounts for logging in, make sure these accounts have 2FA enabled to prevent unauthorized access.

Double-Check Before You Send

Because PayMoji runs on next-generation financial infrastructure, transactions are strictly irreversible. There is no central bank that can freeze or roll back a transfer once it has been processed.

• Verify the Recipient: Always double-check the recipient's email address before hitting send. A single typo can result in your funds being sent to the wrong person permanently.

• Send a Test Transaction: If you are sending a large amount of money, send a tiny test amount first to confirm it arrives at the correct destination safely.

Beware of Phishing and Scams

Scammers often try to trick you into handing over access to your account. Stay vigilant and remember that PayMoji will never contact you asking for your sensitive credentials.

• We Will Never Ask for Your OTP: No official PayMoji support specialist will ever ask you for your One-Time Password [OTP] or your social account's login information. If someone asks for this information, they are a scammer.

• Beware of Fake Support: Only contact PayMoji support through the official links inside the app or on our verified website. Do not trust "support agents" who message you first on social media platforms like X [Twitter], Telegram, or Discord.

• Don't Click Suspicious Links: Avoid clicking on links in unsolicited emails or text messages claiming your account is "locked" or "frozen." Always open the PayMoji app directly to check your account status.

Keep Your Device Safe

Your PayMoji wallet is only as secure as the device it lives on.

• Update the App Regularly: We constantly release security patches and updates. Turn on automatic updates for PayMoji in your app store to ensure you have the latest protections.

• Beware of Malware: Only download apps from official app stores [Apple App Store or Google Play Store] and avoid downloading files from suspicious websites. Avoid "jailbreaking" or "rooting" your phone, as this removes built-in security features that protect your wallet from malicious software.