It can be concerning when a transfer doesn't arrive at its destination immediately. The steps to resolve a missing transfer depend entirely on where you sent the funds. Review the specific scenarios below for instructions on how to track down your missing transaction.
PayMoji to PayMoji Transfers
If you sent funds directly from your PayMoji account to another user's PayMoji account, the transfer should be instantaneous. If the recipient hasn't received the funds, please follow these steps:
Verify the recipient's PayMoji details to ensure the transfer was sent to the correct account.
Check the transaction status to confirm the transfer is marked as Completed and the funds were deducted.
If the recipient details are correct and the transfer is marked as completed, please contact our Support Team. Provide the transaction ID, the amount sent, and the recipient's details so we can investigate the issue on our end.
Reach out to our support specialists!
Our team will get back to you as soon as possible.