Troubleshooting Missing PayMoji Transfers

It can be concerning when a transfer doesn't arrive at its destination immediately. The steps to resolve a missing transfer depend entirely on where you sent the funds. Review the specific scenarios below for instructions on how to track down your missing transaction.

PayMoji to PayMoji Transfers

If you sent funds directly from your PayMoji account to another user's PayMoji account, the transfer should be instantaneous. If the recipient hasn't received the funds, please follow these steps:

1. Verify the recipient's PayMoji details to ensure the transfer was sent to the correct account.

   

2. Check the transaction status to confirm the transfer is marked as Completed and the funds were deducted.

   

3. If the recipient details are correct and the transfer is marked as completed, please contact our Support Team. Provide the transaction ID, the amount sent, and the recipient's details so we can investigate the issue on our end.

    

PayMoji to Bank or External Digital Wallet

If you transferred funds from PayMoji to an external bank account or a different digital wallet service, processing times depend on our payment processing partners and the receiving bank/digital wallet.

Note: While transfers to bank accounts/e-wallets usually just take a few minutes, please allow up to 48 hours for the transfer to complete. External transfers may experience standard processing delays before the funds appear in your destination account, even if they have already left your PayMoji wallet.

1. Check your PayMoji transaction history to confirm the transfer was successfully processed on our end.

   

2. Check your email inbox for an OTP request, receipt, or confirmation message to identify which specific payment provider processed your transfer.

   Note: If you cannot find an email from the provider, try initiating a new transfer with the same details [but do not complete the transaction]. This will allow you to see which provider's name appears on the screen for that specific transfer route.

   

3. Contact the specific provider identified in the previous steps if the funds haven't arrived after 48 hours. Provide them with your transaction details so they can investigate and trace the missing deposit for you.
   
   If you cannot find the support pages for your specific provider, you can check the Onramper support links page for a directory of contact links.

Note: Once PayMoji has successfully sent the funds to an external processing partner, we cannot track the deposit on their platform. The provider's support team will be best equipped to locate your funds.