Sometimes, a QR payment might fail to process properly at the counter. If you've experienced a failed transaction and need to recover your funds, getting it sorted out is a quick and straightforward process.
Here is exactly how to request a refund for a failed QR payment directly through the PayMoji app.
Locate the Transaction: Open your PayMoji app, navigate to your Transaction History, and tap on the specific QR payment that failed.
Initiate the Request: Tap the Request Refund button.
Review and Submit: You will be automatically redirected to our secure support site. To save you time, all the technical details of your transaction are already pre-filled. Simply double-check the information, type a short description of what happened, and hit Submit.
Track Your Resolution: Once your ticket is submitted, our team will get to work. You will receive a confirmation message and ticket updates in your email inbox. From there, you can reply directly to the email thread to communicate with our support team.
Reach out to our support specialists!
Our team will get back to you as soon as possible.